I think I can fix this... The securly certificate did not install properly. Please launch teamviewer and text me the teamviewer id and password then I can remote in to help:
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24053564109/original/EwzsKhOKsEdwGWWJ-qrOmJc8ej2YoKnIng.png?1567045675)
see https://silviesrcs.freshdesk.com/a/solutions/articles/24000046015
Thanks for sure,
nancyW