Remote Help from OnlyIT techs

Modified on Tue, 10 Jan, 2023 at 2:26 PM

Windows PC Users:

Chromebook Users: go to remotedesktop.google.com/support and text your name and email address to nancy or gage at 541-408-6780 for help.

OnlyIT Remote help

visit www.onlyit.org >> download then launch Connectwise quick support app >> text your name and email address to nancy or gage at 541-408-6780

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You can open a help desk ticket any time by email to [email protected] or by visiting support.silviesrcs.org and opening a new help desk ticket. You and your student's teacher will receive a response within 24 hours.

TeamViewer is a remoting application already installed on Silvies River Charter School Computers. The program sets up a secure session between your PC and one of our techs, Nancy Walker or Gage Cook.

Here's a 30 second tutorial to Launch TeamViewer

Whenever arrangements are made for remote help,

1. Login from the Parent account on student computer.
2. Please make sure you are connected to the internet.
3. Launch Teamviewer (already installed on student computers).
4. send/reply with Teamviewer "YourID" and "password" to [email protected] or text Nancy @ 541-408-6780 with the TeamViewer ID and pwd.

Thanks for sure,

NancyW