Recently, we had some problems with our Google accounts not playing well with Microsoft. As a result, signing into Google might be failing.
Please log out completely from your Google account--the avatars should all be greyed out when you are completely signed out (fig 1).
Fig 1
Delete Google profiles (fig 2):
Fig 2
Start over with a new profile (Fig 3)—All work in Gmail and Drive should automagically will stay intact!
Fig 3
Please Let me know if you need additional assistance via remote help.
Thank you for sure,
NancyW
541-408-6780 (im)